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Terms and Conditions of Membership and Booking Facilities

Conditions of Joining and Renewing membership

1. Valid proof of identity and permanent residence must be provided at the time of joining as a Member. Two forms of identity must be provided, one of these must also contain a signature and/or photograph. This may be in the form of a passport, driving licence, recent bank statements, savings book or recent bills. All proof will be photocopied and kept on record with the Members details. It will not be possible to join a new member without proof of identity and address.

2. Concessionary Members must provide proof of concessionary status. This may be in the form of a letter from the benefits office (signing books are not valid proof), a birth certificate (under sixteen only), a current student card (NUS card or other proof of full time status, please note part time students are not considered concessionary), an OAP book or pension book. All proof will be photocopied and kept on record with the Members details. It will not be possible to join a new concessionary member without proof of concession.

3. Zoom In reserves the right to withdraw membership, at any time, if the company feels that the client is acting out of sympathy with its primary objectives.

4. Renewal of Membership will require a renewal of proof of identity, address and concessionary status if applicable.

Zoom In terms and conditions for Darkroom bookings

5. If a member books a session in the darkroom but cancels with less than 24 hours notice, or on Friday for all weekend bookings, this may mean we cannot offer the session to another member. For this reason if a member cancels three times in a row they will not be allowed in to the darkroom again until they pay for two of their cancelled sessions.

6. If Zoom In cancels a session with less than 24 hours notice to an individual member three times in a row Zoom In will provide the member with two free sessions in the darkroom.

Zoom In terms and conditions for Studio Room bookings

7. Studio Room use is only secured upon receipt of a completed booking form and deposit for 50 per cent of the room use charge. The deposit is non-returnable in the event of cancellation by the user.

8. If Zoom In has to cancel a booking, a full refund will be made.

9. Any changes to a booking must be confirmed in writing.

10. In the event of a cancellation, the following charges will apply:

  • Less than two working days before an event - 100 per cent of the total charges

  • Less than one week before an event - 100 per cent of the room use charge

  • More than one week before an event - 50 per cent of the room use charge

11. Payment for the remainder of the room fee, and any fees due in respect of catering or equipment use, will be due within 30 days of receipt of the invoice raised for these items. In the event of late payment, the charity or individual rates will not apply, and the full rate will be charged. Zoom In reserves the right to cancel a booking without prior notice if a Member is in arrears from a previous booking.

12. Rooms will be set up according to the instructions received on the booking form. Zoom In cannot be held responsible for any last minute changes of layout or equipment required.

Zoom In terms and conditions for Equipment bookings

13. Access to equipment is available for use on our premises. All equipment is subject to our conditions of access; a copy of the complete conditions of access can be obtained on request. A brief account of the conditions of access is as follows:

  • A minimum of £100 (depending on the type and quantity of the equipment) Cash must be left as a deposit.

  • An equipment form must be signed and counter signed by a member of Zoom In staff.

  • Valid proof of identity must be presented at the time of use (driving licence, passport, recent bank statement, savings book or utilities bills).

  • Equipment may not be removed from the premises of Zoom In unless this forms part of a course or workshop the member is a student on.

  • All equipment must be returned in the condition in which it was issued.

General Conditions

14. Zoom In reserves the right to alter or amend prices or other details. Members will be invoiced for the rates applicable at the time their booking is confirmed.

15. The Member is responsible for their own equipment brought onto the premises, and for any damage caused to Zoom In’s property of fixtures by any person or equipment brought onto the premises by the member.

16. Zoom In will not accept liability for loss or damage to any property belonging to the member, or any property brought or left on Zoom In’s premises by the member or by its delegates. The member shall be liable for and indemnify Zoom In against any claims against it of whatever nature including, but not restricted to, claims in respect of death, injury, loss or damage where any such claim arises by the actions, omissions or neglects of the member or its delegates.

17. No wines, spirits or foods may be brought onto the premises.

18. The Leisure Centre is a non-smoking building, and smoking regulations must be observed by the Member at all times.

19. The Member and its delegates are expected to behave in a responsible manner and with due regard to the regulations of Zoom In (including those relating to statutory fire and safety requirements) and any reasonable instructions of Zoom In and its employees. No conduct may be carried out that may invalidate Zoom In’s insurance policies.

20. All members are expected to comply with the company’s health and safety regulations and abide by the code of practice adopted as part of that policy. A copy of the health and safety code of practice can be obtained on request.

21. Zoom In is an equal opportunities company. All clients are expected to comply with the company’s equal opportunities policy and abide by the code of conduct adopted as part of that policy. A copy of the equal opportunities code of practice can be obtained on request.

22. Zoom In does not allow the use of its facilities for the purposes of producing provocative material. The term provocative material is used to refer to any material that could be described or considered pornographic or as an incitement to violence, including racial hatred.

23. Zoom In needs to keep certain personal data about its users, to fulfil its objectives and to meet its legal obligations to funding bodies and Government. All personal data is stored in compliance to our data protection Policy.

24. Any breach of these terms and conditions may result in the termination of membership.





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For general information please email us via our general enquiry form.
Or see our contact details for enquiries to specific departments.
Telephone for course information: 020 7793 0000 (from 10.00 - 18.00)
Telephone for Membership, Volunteering, Community Education: 020 7793 0000 (from 12.30 - 17.30)
Zoom In Ltd, 301 Lincoln House, Kennington Park Business Centre, 1-3 Brixton Road, London SW9 6DE SW4 6DB
Company Registered in England and Wales No: 03439591
Registered Charity No 1101308 - Registered Office as above

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